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What is VoIP? A Guide to Voice over Internet Protocol

23 August 2021

You might have heard the recent announcement that traditional landline technology is to be switched off by 2025. If this is something your business currently relies on then you may also be thinking, “what is the alternative”? 

The alternative is VoIP, which stands for ‘Voice over Internet Protocol’. It’s essentially a technology which allows you to make voice calls using an internet connection instead of an analogue phone line. 

As copper-wire landlines are phased out and replaced with internet-based phone connections, we describe exactly how VoIP works, its benefits and how you can make the switch with ICT Solutions.

How does VoIP work?

A Voice over Internet Protocol system works by taking analogue voice signals, converting them into digital signals and sending them as data over a broadband line.

Is VoIP cloud-based?

Strictly speaking, not all VoIP systems are based in the cloud. But here at ICT Solutions, all of the telephone systems we offer are cloud-based so that you can easily integrate them with your existing CRM and ERP systems.

Do cordless phones work with VoIP?

Yes – VoIP enables you to route and transfer calls to any device, and you can use any device to make and answer calls. This includes corded and cordless landline phones, as well as mobile phones.

How can VOIP benefit your business? 

  • It’s cheaper than traditional landline systems. As well as helping you to save on the cost of calls and line rental, VoiP can also help reduce your business’ running costs by removing the need for multiple telephone lines.
  • It’s ideal for multi-site operations and staff who are working from home. VoIP can easily integrate with mobile phones – meaning staff can use their telephone system no matter where they’re based.
  • It offers higher call quality. Many VoIP services offer a HD voice feature, providing the user with crisp audio and incredible clarity. 
  • It’s future-proof. All necessary upgrades can be performed seamlessly over the internet, with little ongoing maintenance required.

Make the switch with ICT Solutions

If you’re keen to move your organisation’s telephone systems to VoIP, then ICT Solutions are here to help. 

We’re experts in installing cloud-based infrastructures and offer fantastic tailored packages for your individual business needs, no matter where you’re based in the UK. Learn more about our services now, or get in touch with us directly today.