Business IT Support From ICT Solutions
1 December 2017
As a small business it’s not always viable to have a dedicated IT department in-house. We aim to make this a problem of the past, providing you with some of the best remote business IT support Liverpool can offer, split into three packages that can meet any business’s IT support needs.
Read on to find out which of our fully managed packages is best for you…
Our IT Support Packages
Rather than just offering one service, we split our business IT support options into three packages that allow you to get the features you need without the ones you don’t.
This way, you can be assured that you’re getting great value for money and we can focus on providing the best service to meet your business’s specific needs!
Bronze – Our Bronze package, although the cheapest option, still gives you comprehensive IT support. Bronze provides unlimited remote support 5 days a week for a monthly base cost, giving your small business the IT department it needs and leaving you to focus on what you do best.
Key features of our Bronze package include:
- A dedicated Account Manager to ensure your partnership with us runs smoothly
- Detailed setup process that involves making checks, fixing faults, and documenting your network
- Remote helpdesk support backed by our expert engineers
- Managed monitoring that helps us to spot problems before you notice they’re there
- Comprehensive monthly reporting ensuring full transparency and accountability
- Access to a full suite of project and consultancy services on demand
- On site support from our expert engineers, charged by the hour as and when you need it to save unnecessary cost to you
Silver – The Silver package offers everything included in the Bronze package with one notable difference. Instead of being charged hourly for on site engineer support, you’ll get unlimited business IT support included in one monthly cost.
No hidden fees, just excellent virtual and physical IT support five days a week.
Gold – Our most complete package, Gold is for those businesses that want all of the features of Bronze with the added benefit of unrestricted around the clock support.
For one all-inclusive monthly fee, the Gold package offers remote and on-site support 24 hours a day, 365 days a year. Our engineers will provide all of the reactive support you need as well as proactively making site visits when necessary.
As a Gold package client, you can also fix days for regular engineer site visits, weekly or monthly, to keep your IT systems in top shape.
The IT Support Liverpool and UK Based Businesses Deserve
We’re based in the Baltic Creative in Liverpool City Centre, a perfect central location for any North West based business that needs an IT support service.
We also offer a range of IT services including data cabling, cloud desktop installation, and infrastructure as a service.
If you’re looking for an IT support provider for your business and want to learn more about any of our packages, contact us today by filling out one of our contact forms or calling 0151 230 2424.
Remote business IT Support Liverpool-wide has never been simpler than it is with ICT Solutions!