What An IT Support Specialist Can Offer You
6 April 2018
Here at ICT Solutions, we’re IT support specialists that provide more than just basic IT support and reactionary problem solving services. The difference between us and other IT companies is that our IT services are bespoke to you and your company. We care about our customers getting the most from what they invest in so our services are far from generic, they’re tailored to your specific requirements. That way, you know that you are getting exactly what you need for your money.
Having an IT support company manage your IT infrastructure is a worthwhile investment for your business. There’s no doubt that any modern company relies heavily on IT systems, but despite its importance in the business world, it’s often under-utilised as attention is focused on other business matters. This can put IT infrastructure at risk of security threats, system crashes, and a host of other potential problems, which can ultimately damage productivity and cause loss of profits.
Ultimately, an IT support specialist like ICT Solutions can offer you peace of mind. Our care for our customers and their businesses, as well as our expert knowledge, ensures that we offer a reliable, efficient, and secure IT infrastructure service.
We pride ourselves on the positive relationships that we build with our customers and we begin this relationship in an initial consultation. During this consultation, we listen to exactly what your needs are and gain an understanding of the challenges your business faces.
Following the initial consultation, our IT support specialists can be on hand 24/7 to solve any technical issues that may arise with your infrastructure. As your business changes, your specific IT needs transform so ongoing consultancy is key to keeping your business up to date.
Every part of our service is bespoke to make sure you get the most out of your IT infrastructure. To manage this, we design a specific IT infrastructure plan around your needs in terms of connectivity, software, security features, and everything that your business needs to run reliably and efficiently.
We can design your wireless network by firstly surveying the area physically to get an accurate recording of radio frequencies before establishing the capacity and coverage of your area. We always factor resilience and security into all of our bespoke IT plans.
Once you’re happy with your plan and design, our experienced engineers will get to work installing and implementing your IT infrastructure. The key to our installation service is to avoid disruption to your business productivity; avoiding network downtime and other interruptions.
To be certain that the design is fully implemented and working as expected, we will conduct a final site survey to avoid any problems occuring in the future. If problems do arise, you can guarantee that our engineers will be there to solve it in no time.
We know that not every business is the same so it’s important for us to offer packages that offer different levels of IT support. Our IT support packages are split into gold, silver, and bronze options, so there’s a package that’s right for businesses of any size!
ICT Solutions as Your IT Support Specialists
Having dedicated IT support specialists manage your infrastructure is hugely beneficial for the security, reliability, and smooth operation of your IT systems. Browse through our website to find out more about what we offer businesses in Liverpool and across the rest of the UK, or give us a call on 0151 230 2424 to learn more about how we can help you!