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The Importance of Managed IT Support

17 August 2018

Managed IT support is both beneficial and important to the vast majority of businesses. If you feel that it is a luxury you can’t afford, think again. Here at ICT Solutions we offer managed IT support that is comprehensive and affordable enough for even small businesses. Just think how productive you could be if you had your own IT department taking care of the technical stuff. Our managed services could help you be so productive that you can’t afford not to have them!

Let us Become Your IT Department

Outsourcing managed IT support means taking on your own IT department but with none of the administrative hassle. Quite simply, we’ll make sure that your IT infrastructure runs smoothly. We’ll work with you to set up the optimal system from the start, we’ll monitor it on an ongoing basis, using some state-of-the-art tech specially designed to do the job and fixing any bugs we find before they have the chance to affect your working day. We’ll also be there at the end of the phone if you ever need us. The nature and size of your business doesn’t matter. This service comes as standard.

We’re very good at our jobs. In over 10 years of business we’ve worked with organisations of all sizes and we’ve never, ever, lost a client due to poor service or high costs, because we don’t provide either! So when you take us on as your IT department, you’re not taking a risk, you’re making an investment.

Why You Need Managed IT Support

If IT isn’t your business then the chances are that it isn’t your area of expertise. We think you should be free to spend your time on the things you do best, like running your business and serving your customers. Of course, IT is central to the vast majority of businesses now, so you can’t ignore it. The field moves pretty quickly too, so you probably don’t want to invest the time in learning about it and keeping up with developments.

Before you consider putting time and energy into investing in a new employee to handle IT support for you or, on the flip side, burying your head in the sand and just hoping that nothing ever breaks down, take a look at what we can offer you.

Even our bronze package is incredibly comprehensive, offering consultancy, set up and unlimited remote support five days a week. We make your system future proof, give you your own account manager and telephone access to a genuinely helpful help desk, backed by experienced engineers. Monitoring, monthly reporting and consultancy all come as standard.

Our bronze managed IT support package drastically minimises the need for most businesses to ever have an engineer on site but if you ever do you can pay as you go. If you know you’ll need someone on site from time to time you can opt for our silver package, or if you want a more hands-on approach, our gold package allows you to have a member of staff on site a set number of days per week, as well as 24/7 365 day support.

We’ll never let you pay over the odds. We’ll help you work out what package best represents value for money for you and we’ll start you off on that. Without one of these packages, an IT problem could mean costly engineering bills, as well as disruption to your business and nobody wants those!

Ready to discuss managed IT support? Give our friendly and helpful team a call on 0151 230 2424.