Case Study | Digital Transformation for Shrewsbury House Youth Club

How ICT Solutions modernised IT infrastructure, unified two domains, and replaced a legacy phone system for Shrewsbury House Youth Club — Liverpool’s well-loved youth charity.

ABOUT THE CLIENT

Shrewsbury House Youth Club — known locally as The Shewsy — is a well-established Liverpool charity providing vital services to young people in the community. Operating across two separate digital identities (shrewsburyhouse on Microsoft 365 and theshewsy on Google Mail), they needed a trusted partner to unify their systems, sharpen their brand, and modernise their communications infrastructure.

CHALLENGES

• Two separate domains and email platforms creating data silos and brand confusion
• No centralised identity management, access control, or security policy in place
• Ageing PABX phone system limiting communication flexibility and reliability
• No structured file management, shared storage, or document classification

What we delivered

Google Mail → Microsoft 365 Migration – Full mailbox migration from Google Workspace into Microsoft 365 for 30 users, consolidating the charity onto a single, secure platform with theshewsy as the primary identity.

Domain Merger & Brand Unification – Both domains brought together under the theshewsy brand, aligned with how the charity is known locally and creating a consistent identity for staff, stakeholders and the community.

Microsoft Entra ID & Security Groups – Rollout of Entra ID with structured security groups, enabling controlled access management, centralised identity, and a solid foundation for ongoing governance and compliance.

SharePoint & Data Classification – SharePoint deployment with document libraries, permission structures and data classification policies — giving the charity organised, secure, and audit-ready file storage.

PABX Removal & Webex Cloud Telephony – Existing PABX numbers converted to VoIP and transitioned to a fully cloud-based Webex phone system, improving communication flexibility and removing reliance on legacy hardware.

“Carl and the team at ICT Solutions have been outstanding partners in the first phase of our digital transformation. Their support, expertise and guidance have been invaluable throughout the entire process. With their help, we’ve strengthened and modernised our IT infrastructure, successfully merged our domains, and transitioned to a new VOIP phone system that’s already improving our communication and flexibility. Every step of the way, the ICT Solutions team have been professional, knowledgeable and incredibly supportive. We’re proud of the progress we’ve made together and excited about the positive impact these improvements will have moving forward. Highly recommended.”

Colin Scicluna   |   Operations Manager, Shrewsbury House Youth Club