IT Support
If you're a Small Business in Liverpool or surrounding areas then you could be one of many companies to take advantage of our cost effective IT Support contracts
Computer hardware and software is becoming more sophisticated and prevalent. Full management of the increasingly complex interrelationships between these requires a large investment in both time and training. The costs for the customer in acquiring the necessary skill sets in house, are often unable to be justified. The result of leaving a system to manage itself can be disastrous. ICT Solutions has considerable expertise in total System Management and is able to offer this as part of an overall support package. With our high calibre consultants we are able to offer you up to date information and advice, to give you peace of mind that your system is being well managed and is cost effective.
ICT Solutions offers all inclusive, variable and one off support services. We can provide a complete range of maintenance and support services tailored to your precise requirements. With on and off site support available covering every eventuality from routine maintenance, troubleshooting, hotline and help desk functions to post sales support such as new software releases and the latest bug fixes, you are assured of prompt and professional service at all times, delivered by qualified and experienced personnel.
All our staff supporting Microsoft products have been trained to a minimum of Microsoft Certified Professional status.
All inclusive and variable maintenance service agreements include the following services:
- Hardware/Software Maintenance
- Network / LAN / WAN Support
- Restoration/reinstallation of network operating systems and major applications
- Weekly maintenance tasks
- Server file optimisations
- Monthly maintenance tasks
All support staff are contacted using mobile communications. As well as facilitating office to engineer communication, ICT Solutions can also give immediate support by allowing customer access to the help desk or an engineer, so that many problems can be solved without the need for an onsite visit, therefore saving you time and money. All in all we provide a professional and personal service, allowing you to run your business safe in the knowledge that your systems are in good hands.
